LaGuardia Airport Wins 2023 Airport Service Quality Award

The six-year redevelopment of LaGuardia (LGA) airport to the tune of $8 billion has paid off, earning the formerly “much-maligned” Queens airport the 2023 Airport Service Quality Award (ASQ) in the 25 to 40 million passenger category. Previously described as a “Third World country” airport by President Biden, the transformation delivering a world-class airport also recorded its busiest year on record, having served 32.4 million passengers in 2023, representing a 4% increase from the previous 2019 peak volume. A program created by the partnership of the Airports Council International, a trade organization representing thousands of airports, and travel technology firm Amadeus, LGA shares the award with Minneapolis-Saint Paul International Airport. In addition, the much-needed overhaul launched in 2015, that included “massive soup-to-nuts rebuilds of its once-debilitated terminals,” boosted gains in popularity in recent years, sparking a “10 slot-jump” in last year’s J.D. Power rankings’” further confirming it has “officially transformed from worst to best.”